Tag Archives: Tier II Support

#TechnicalSupport III job opening in #Waynesboro VA

Job Overview:

• Build, deploy, and troubleshoot workstations in an office/manufacturing environment
• Physically unbox, box, and move IT equipment
• Share knowledge with other team members
• Use and help establish work processes. Ensure processes are properly documented
• Document all work requests and resolution actions taken in issue tracking tool
• Escalate unresolved issues to appropriate technical support groups. Provide “hands-on” assistance for server, voice, and networking support personnel
• Work with customers to develop strategy for projects
• Act as liaison between users and IT service providers
• Travel to supported sites as needed
• Provide after-hours support for critical issues
• Minimum of 3 years of experience in providing IT service in a business environment
• Basic understanding of PC hardware, server technology, and client side networking
• Basic experience supporting MS Active Directory, MS operating systems, and client software, especially MS Office products
• Experience using an incident tracking system
• Strong organizational, time management and communication skills
• Ability to deliver high quality customer service
• Demonstrated drive and initiative to solve problems

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
913-553-2667
rmacdonald@saiconinc.com

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#SCCM #TechnicalSupport Analyst II job opening in #OverlandPark, KS

Job Overview:

Position is responsible for providing Tier 3 level support for technology infrastructure and customer issues and requests. Acts as an advocate for the customer ensuring proper focus is maintained and attention brought to customer needs. Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents, requests, and project activities. Serves as a liaison to team members and support groups for complex issues, customer service, and technology best practices. Assists in establishing and refining infrastructure and service management strategies and direction.

Requirements:

1. Microsoft System Center Configuration Manager (SCCM)
2. PC support (Desktop\laptop) Microsoft Windows 7, Windows XP
3. Active Directory and Active Directory Group Policies
4. Software updates and patches.
5. Customer service skills
6. Develop Documentation
7. Troubleshooting skills

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
913-451-1178 #14
rmacdonald@saiconinc.com

Send me a linked in invite to connect for the future:
http://www.linkedin.com/in/ryanmacdonaldtechnicaljobs

For a more complete job list visit my Blog at:
https://ryanmacdonald1.wordpress.com/

Tier II Mobile Device Support Analyst in Overland Park, KS

Job Overview:

This person should have 2-3 years responsible providing Tier 3 level support for technology infrastructure, customer issues and requests. This person will act as an advocate for the customer to be maintained and attention brought to customer needs.
Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents, requests, and project activities.
Serves as a liaison to team members and support groups for complex issues, customer service, and technology best practices. Assists in establishing and refining infrastructure and service management strategies and direction.
This position is for Tier 3 technical support. Support of all Mobile devices, handhelds, cellular coverage, push to talk application and hardware support.

Required Skills:

1. Windows Mobile operating system – preferred
2. Mobile Device Management experience

Skills are a plus:

3. VB.NET experience or knowledge
4. Customer service experience
5. Good written and oral communication skills

Contact Information:

Ryan Mac Donald
Senior Staffing Consultant

Midwest Consulting Group
913-693-8200-Office
913-522-0179-Cell
ryanm@mcginfo.com

Midwest Consulting Group partial list of technical openings:
https://ryanmacdonald1.wordpress.com/

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