Tag Archives: ms Office

Tier II Mobile Device Support Analyst in Overland Park, KS

Job Overview:

This person should have 2-3 years responsible providing Tier 3 level support for technology infrastructure, customer issues and requests. This person will act as an advocate for the customer to be maintained and attention brought to customer needs.
Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents, requests, and project activities.
Serves as a liaison to team members and support groups for complex issues, customer service, and technology best practices. Assists in establishing and refining infrastructure and service management strategies and direction.
This position is for Tier 3 technical support. Support of all Mobile devices, handhelds, cellular coverage, push to talk application and hardware support.

Required Skills:

1. Windows Mobile operating system – preferred
2. Mobile Device Management experience

Skills are a plus:

3. VB.NET experience or knowledge
4. Customer service experience
5. Good written and oral communication skills

Contact Information:

Ryan Mac Donald
Senior Staffing Consultant

Midwest Consulting Group
913-693-8200-Office
913-522-0179-Cell
ryanm@mcginfo.com

Midwest Consulting Group partial list of technical openings:
https://ryanmacdonald1.wordpress.com/

ITIL Service Desk Analyst opening in Olathe, KS / Permanent opening / 100% paid health and dental

Job Overview:

• Provide first and single point of contact for Service and Application related issues for Customers (Business and Internal) throughout the entire lifestyle of an Incident with the primary goal of restoring normal service as quickly as possible. This person will have 2-4 years of experience using BMC Remedy Service Desk in Technical Support environment.

• Respond to incoming Incidents via phone, email and Help Desk escalation; perform troubleshooting, mitigation and root cause in an effort to resolve on frontline; Provide workarounds or escalate to Level 2 / Technical Support Teams according to defined procedures.

• Record, categorize, prioritize and close Incident and Service Requests using the BMC Remedy Service Desk ticketing system, while keeping users informed of progress.

• Communicate Incidents and Impairments with various groups, internally and externally, at the onset of an Incident, during and at the conclusion.

• Fulfill reporting obligations by drafting Incident Reports and summaries, as needed.

• Create, maintain, and update scripts as well as updates for applications, services and Incident responses to the 24-hour Help Desk.

• Perform continuous incident analysis, classification and trending of Incidents and seek to proactively resolve Incidents where possible or work towards a permanent solution for repetitive Incidents in collaboration with change management

This person will have experience practicing the ITIL Process or be ITIL Certified.

100% paid health and dental.

Contact Information:

Ryan Mac Donald
Senior Staffing Consultant

Midwest Consulting Group
913-693-8200-Office
913-522-0179-Cell
http://www.mcginfo.com
ryanm@mcginfo.com

Midwest Consulting Group partial list of technical openings:
https://ryanmacdonald1.wordpress.com/

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