Tag Archives: ITIL

Sr. #Program #Manager job opening in #Kansas City / Permanent job

Job Overview:

Seeking a Program Manager (PM) to lead a large applications development contract. The objective of this contract is to provide software and data technical support services for the delivery of consistent, modern and cost-effective business solutions.

This will include but not be limited to project management, requirements determination, solution architecture, analysis, design, configuration, construction, unit testing, integration testing, certification testing support, performance testing support, deployment support, maintenance, data architecture, business intelligence, data analytics, data integration and Tier 3 production support of existing and new custom, COTS or hybrid systems.

The PM will be responsible and accountable for contract deliverables, personnel, financial performance, and serve as the client’s primary point of contact.

The PM shall assign tasking to the contract’s personnel, supervise on-going technical efforts, and manage overall task order performance. The PM shall have the ultimate authority to commit the Contractor’s organization and make decisions for the Contractor’s organization in response to issues, concerns, or problems. The PM shall be readily available to respond to questions, concerns, and comments, as well as be proactive in alerting the Government to potential contractual or programmatic issues.

The PM will reside in Kansas City, MO. with an office at the customer location.

ITIL and PMP Certification is a plus
Federal Agency experience is a plus

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
913-451-1178 #14
rmacdonald@saiconinc.com

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http://www.linkedin.com/in/ryanmacdonaldtechnicaljobs

For a more complete job list visit my Blog at:
https://ryanmacdonald1.wordpress.com/

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Sr. #ProjectManager #job opening in #Olathe, KS / #Permanent job opportunity

Job Overview:

Ensure that the delivery of all projects within their team meet quality, scope, budget and timeline requirements.
Monitor status and progress for projects managed by their team against milestones, budgets and deadlines and effectively identify and communicate potential risks and issues.
Ensure effective issue management, communication and escalation procedures are followed for all projects managed within their team.
Ensure compliance with established project management best practice standards and processes.
Directly manage assigned projects according to the defined methodology and governance rules, creating and maintaining all required documentation and reporting as prescribed.
Build and maintain strong working relationships with all levels of IT personnel.

Qualifications and Requirements:

6+ years’ experience in project management with experience leading complex Information Technology projects.
Experience with managing projects involving data center IT infrastructure design, planning, and build; worldwide network infrastructure deployment.
Experience with managing projects involving application development.
Experience with managing projects involving IT components such as Virtual/VM builds; server migration techniques and data migration.
Proven ability to manage, lead and motivate geographically dispersed teams.
Ability to effectively analyze project requirements and scope and develop accurate resource forecasts for the successful completion of projects.
Able to function in complex and challenging environments while maintaining the ability to influence change and negotiate mutually beneficial solutions and understandings.
Demonstrates superior communication skills and the ability to clearly communicate risks, issues, impacts and resolution plans within all levels of the IT department, including senior management.

PMP and ITIL Certification is a plus

Contact Information:

Ryan Mac Donald
Senior Staffing Consultant
MidwestConsulting Group
913-693-8200-Office
913-522-0179-Cell
ryanm@mcginfo.com

Midwest Consulting Group partial list of technical openings:
https://ryanmacdonald1.wordpress.com/

ITIL Service Desk Analyst opening in Olathe, KS / Permanent opening / 100% paid health and dental

Job Overview:

• Provide first and single point of contact for Service and Application related issues for Customers (Business and Internal) throughout the entire lifestyle of an Incident with the primary goal of restoring normal service as quickly as possible. This person will have 2-4 years of experience using BMC Remedy Service Desk in Technical Support environment.

• Respond to incoming Incidents via phone, email and Help Desk escalation; perform troubleshooting, mitigation and root cause in an effort to resolve on frontline; Provide workarounds or escalate to Level 2 / Technical Support Teams according to defined procedures.

• Record, categorize, prioritize and close Incident and Service Requests using the BMC Remedy Service Desk ticketing system, while keeping users informed of progress.

• Communicate Incidents and Impairments with various groups, internally and externally, at the onset of an Incident, during and at the conclusion.

• Fulfill reporting obligations by drafting Incident Reports and summaries, as needed.

• Create, maintain, and update scripts as well as updates for applications, services and Incident responses to the 24-hour Help Desk.

• Perform continuous incident analysis, classification and trending of Incidents and seek to proactively resolve Incidents where possible or work towards a permanent solution for repetitive Incidents in collaboration with change management

This person will have experience practicing the ITIL Process or be ITIL Certified.

100% paid health and dental.

Contact Information:

Ryan Mac Donald
Senior Staffing Consultant

Midwest Consulting Group
913-693-8200-Office
913-522-0179-Cell
http://www.mcginfo.com
ryanm@mcginfo.com

Midwest Consulting Group partial list of technical openings:
https://ryanmacdonald1.wordpress.com/

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