Tag Archives: #HELPDESK

Call Center Technical Analyst – Nashville, TN // #JavaDeveloper – #Nashville TN // #HelpDesk Lead – Irving, #Texas – New job openings

Call Center Functional / Technical Analyst – Nashville, TN

This person will have 4-5 years of Call Center experience as a Systems Analyst with a technical background in IVR, telephony, event driven processes and developing Call Center workflow processes. This person will have strong communication skills and the ability to interact with all levels of management and change directions with a moments notice.

Java Developer – Nashville, TN

·        ·         Overall – 8 to 10 years experience
·        ·         Skill Set : Spring, Hybernet, Unix, Familiar with Open Source, Continuous Integration & Development Opps.
·        ·         Design and develop backend Java based APIs / microservices
·        ·         Design and implement API security frameworks / schemes
·        ·         Design and integrate with relational & non-relational DB’s
·        ·         Support development of application architecture layers, including integration with data persistence layers
·        ·         Conduct working sessions
·        ·         Develop project deliverable and work products
·        ·         Support knowledge transfer activities

 

Help Desk Lead / Systems Administration – Irving, Texas

  • 6-7 years of experience working as a Help Desk lead.
  • 3-4 years of experience as a Systems Administrator.
  • 1-2 years of experience overseeing an enterprise level Help Desk.
  • 1-2 years of mentoring and training help desk personnel.
  • 1-2 years’ experience solving highly complex problems.
  • 1-2 years developing help desk processes.

About us:

Saicon Consultants, Inc., founded in 1998, provides Information Technology (IT) Professional Services (Project Services, Team Services, and Staff Augmentation) and solutions to Government agencies (Federal, State and Local) and Commercial clients locally and nationwide.

 

Contact Information:

 

Ryan Mac Donald – Sr. Technical Manager

Saicon Consultants

913-553-2667

rmacdonald@saiconinc.com

 

 

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#TechnicalSupport III job opening in #Waynesboro VA

Job Overview:

• Build, deploy, and troubleshoot workstations in an office/manufacturing environment
• Physically unbox, box, and move IT equipment
• Share knowledge with other team members
• Use and help establish work processes. Ensure processes are properly documented
• Document all work requests and resolution actions taken in issue tracking tool
• Escalate unresolved issues to appropriate technical support groups. Provide “hands-on” assistance for server, voice, and networking support personnel
• Work with customers to develop strategy for projects
• Act as liaison between users and IT service providers
• Travel to supported sites as needed
• Provide after-hours support for critical issues
• Minimum of 3 years of experience in providing IT service in a business environment
• Basic understanding of PC hardware, server technology, and client side networking
• Basic experience supporting MS Active Directory, MS operating systems, and client software, especially MS Office products
• Experience using an incident tracking system
• Strong organizational, time management and communication skills
• Ability to deliver high quality customer service
• Demonstrated drive and initiative to solve problems

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
913-553-2667
rmacdonald@saiconinc.com

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#SCCM #TechnicalSupport Analyst II job opening in #OverlandPark, KS

Job Overview:

Position is responsible for providing Tier 3 level support for technology infrastructure and customer issues and requests. Acts as an advocate for the customer ensuring proper focus is maintained and attention brought to customer needs. Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents, requests, and project activities. Serves as a liaison to team members and support groups for complex issues, customer service, and technology best practices. Assists in establishing and refining infrastructure and service management strategies and direction.

Requirements:

1. Microsoft System Center Configuration Manager (SCCM)
2. PC support (Desktop\laptop) Microsoft Windows 7, Windows XP
3. Active Directory and Active Directory Group Policies
4. Software updates and patches.
5. Customer service skills
6. Develop Documentation
7. Troubleshooting skills

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
913-451-1178 #14
rmacdonald@saiconinc.com

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https://ryanmacdonald1.wordpress.com/

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