Tag Archives: Help desk jobs in Kansas

Security Help Desk job opening in Kansas City, Missouri

Job Overview:

-The Analyst will input Security Request forms, with high attention to detail.
-Will need to provide phone, email support and provide timely resolution of customer problems.
-Provide escalation support on behalf of customer to appropriate security or application personnel.

Analyst must maintain a high level of attention to security issues including passwords, access rights, privileges, and confidentiality. Will answer correspondence from users relating to requests, and document the communication in database. The Analyst will have a strong working knowledge of government controls such as (NIST, HSPD12, HIPPA, FDIC). Will work with within a team to organize and maintain the current file system, including security documents and other privacy information. The perfect candidate would be a self-starter and have strong attention to detail with an outgoing personality.

Technical Competencies:

•5+ years experience in a Information Technology environment
•3+ years of help desk experience
•Information Systems Security Operations
•Must have excellent communications skills; oral, written, and listening
•Ability to work independently as well as in a team setting
•Ability to troubleshoot and learn quickly.
•Attention to detail and have a strong sense of urgency
•Ability to multitask in a demanding environment
•Experience with Active Directory, Informix, ACF2 Mainframe, Remedy, MS Office Suite, AS400 Mainframe, Web Based Programs.


•SSCP, Security+ Certification
•A+ or other minor IT certification
•Prior experience working in a government environment
•Experience with TOP secret, CAFE and RACF security
Cerftications: A+, Network+ or Security + .
Bachelors Degree in an IT-related field .
Two (2) years experience in Federal government or large organization IT environment.

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
9300 W 110th Street / Suite 650
Overland Park, KS 66210
913-451-1178 #14 / rmacdonald@saiconinc.com

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Tier II Mobile Device Support Analyst in Overland Park, KS

Job Overview:

This person should have 2-3 years responsible providing Tier 3 level support for technology infrastructure, customer issues and requests. This person will act as an advocate for the customer to be maintained and attention brought to customer needs.
Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents, requests, and project activities.
Serves as a liaison to team members and support groups for complex issues, customer service, and technology best practices. Assists in establishing and refining infrastructure and service management strategies and direction.
This position is for Tier 3 technical support. Support of all Mobile devices, handhelds, cellular coverage, push to talk application and hardware support.

Required Skills:

1. Windows Mobile operating system – preferred
2. Mobile Device Management experience

Skills are a plus:

3. VB.NET experience or knowledge
4. Customer service experience
5. Good written and oral communication skills

Contact Information:

Ryan Mac Donald
Senior Staffing Consultant

Midwest Consulting Group

Midwest Consulting Group partial list of technical openings:

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