Tag Archives: Help Desk

#TechnicalSupport III job opening in #Waynesboro VA

Job Overview:

• Build, deploy, and troubleshoot workstations in an office/manufacturing environment
• Physically unbox, box, and move IT equipment
• Share knowledge with other team members
• Use and help establish work processes. Ensure processes are properly documented
• Document all work requests and resolution actions taken in issue tracking tool
• Escalate unresolved issues to appropriate technical support groups. Provide “hands-on” assistance for server, voice, and networking support personnel
• Work with customers to develop strategy for projects
• Act as liaison between users and IT service providers
• Travel to supported sites as needed
• Provide after-hours support for critical issues
• Minimum of 3 years of experience in providing IT service in a business environment
• Basic understanding of PC hardware, server technology, and client side networking
• Basic experience supporting MS Active Directory, MS operating systems, and client software, especially MS Office products
• Experience using an incident tracking system
• Strong organizational, time management and communication skills
• Ability to deliver high quality customer service
• Demonstrated drive and initiative to solve problems

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
913-553-2667
rmacdonald@saiconinc.com

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Security Help Desk job opening in Kansas City, Missouri

Job Overview:

-The Analyst will input Security Request forms, with high attention to detail.
-Will need to provide phone, email support and provide timely resolution of customer problems.
-Provide escalation support on behalf of customer to appropriate security or application personnel.

Analyst must maintain a high level of attention to security issues including passwords, access rights, privileges, and confidentiality. Will answer correspondence from users relating to requests, and document the communication in database. The Analyst will have a strong working knowledge of government controls such as (NIST, HSPD12, HIPPA, FDIC). Will work with within a team to organize and maintain the current file system, including security documents and other privacy information. The perfect candidate would be a self-starter and have strong attention to detail with an outgoing personality.

Technical Competencies:

•5+ years experience in a Information Technology environment
•3+ years of help desk experience
•Information Systems Security Operations
•Must have excellent communications skills; oral, written, and listening
•Ability to work independently as well as in a team setting
•Ability to troubleshoot and learn quickly.
•Attention to detail and have a strong sense of urgency
•Ability to multitask in a demanding environment
•Experience with Active Directory, Informix, ACF2 Mainframe, Remedy, MS Office Suite, AS400 Mainframe, Web Based Programs.

Plus:

•SSCP, Security+ Certification
•A+ or other minor IT certification
•Prior experience working in a government environment
•Experience with TOP secret, CAFE and RACF security
Cerftications: A+, Network+ or Security + .
Bachelors Degree in an IT-related field .
Two (2) years experience in Federal government or large organization IT environment.

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
9300 W 110th Street / Suite 650
Overland Park, KS 66210
913-451-1178 #14 / rmacdonald@saiconinc.com

Send me a linked in invite to connect for the future:
http://www.linkedin.com/in/ryanmacdonaldtechnicaljobs

For a more complete job list visit my Blog at:
https://ryanmacdonald1.wordpress.com/

ITIL Service Desk Analyst opening in Olathe, KS / Permanent opening / 100% paid health and dental

Job Overview:

• Provide first and single point of contact for Service and Application related issues for Customers (Business and Internal) throughout the entire lifestyle of an Incident with the primary goal of restoring normal service as quickly as possible. This person will have 2-4 years of experience using BMC Remedy Service Desk in Technical Support environment.

• Respond to incoming Incidents via phone, email and Help Desk escalation; perform troubleshooting, mitigation and root cause in an effort to resolve on frontline; Provide workarounds or escalate to Level 2 / Technical Support Teams according to defined procedures.

• Record, categorize, prioritize and close Incident and Service Requests using the BMC Remedy Service Desk ticketing system, while keeping users informed of progress.

• Communicate Incidents and Impairments with various groups, internally and externally, at the onset of an Incident, during and at the conclusion.

• Fulfill reporting obligations by drafting Incident Reports and summaries, as needed.

• Create, maintain, and update scripts as well as updates for applications, services and Incident responses to the 24-hour Help Desk.

• Perform continuous incident analysis, classification and trending of Incidents and seek to proactively resolve Incidents where possible or work towards a permanent solution for repetitive Incidents in collaboration with change management

This person will have experience practicing the ITIL Process or be ITIL Certified.

100% paid health and dental.

Contact Information:

Ryan Mac Donald
Senior Staffing Consultant

Midwest Consulting Group
913-693-8200-Office
913-522-0179-Cell
http://www.mcginfo.com
ryanm@mcginfo.com

Midwest Consulting Group partial list of technical openings:
https://ryanmacdonald1.wordpress.com/

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