#TechnicalSupport III job opening in #Waynesboro VA

Job Overview:

• Build, deploy, and troubleshoot workstations in an office/manufacturing environment
• Physically unbox, box, and move IT equipment
• Share knowledge with other team members
• Use and help establish work processes. Ensure processes are properly documented
• Document all work requests and resolution actions taken in issue tracking tool
• Escalate unresolved issues to appropriate technical support groups. Provide “hands-on” assistance for server, voice, and networking support personnel
• Work with customers to develop strategy for projects
• Act as liaison between users and IT service providers
• Travel to supported sites as needed
• Provide after-hours support for critical issues
• Minimum of 3 years of experience in providing IT service in a business environment
• Basic understanding of PC hardware, server technology, and client side networking
• Basic experience supporting MS Active Directory, MS operating systems, and client software, especially MS Office products
• Experience using an incident tracking system
• Strong organizational, time management and communication skills
• Ability to deliver high quality customer service
• Demonstrated drive and initiative to solve problems

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants

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