#SCCM #TechnicalSupport Analyst II job opening in #OverlandPark, KS

Job Overview:

Position is responsible for providing Tier 3 level support for technology infrastructure and customer issues and requests. Acts as an advocate for the customer ensuring proper focus is maintained and attention brought to customer needs. Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents, requests, and project activities. Serves as a liaison to team members and support groups for complex issues, customer service, and technology best practices. Assists in establishing and refining infrastructure and service management strategies and direction.

Requirements:

1. Microsoft System Center Configuration Manager (SCCM)
2. PC support (Desktop\laptop) Microsoft Windows 7, Windows XP
3. Active Directory and Active Directory Group Policies
4. Software updates and patches.
5. Customer service skills
6. Develop Documentation
7. Troubleshooting skills

Contact Information:

Ryan Mac Donald
Senior Technical Recruiter

Saicon Consultants
913-451-1178 #14
rmacdonald@saiconinc.com

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