Call Center Functional / Technical Analyst – Nashville, TN
This person will have 4-5 years of Call Center experience as a Systems Analyst with a technical background in IVR, telephony, event driven processes and developing Call Center workflow processes. This person will have strong communication skills and the ability to interact with all levels of management and change directions with a moments notice.
Java Developer – Nashville, TN
|· · Overall – 8 to 10 years experience|
|· · Skill Set : Spring, Hybernet, Unix, Familiar with Open Source, Continuous Integration & Development Opps.|
|· · Design and develop backend Java based APIs / microservices|
|· · Design and implement API security frameworks / schemes|
|· · Design and integrate with relational & non-relational DB’s|
|· · Support development of application architecture layers, including integration with data persistence layers|
|· · Conduct working sessions|
|· · Develop project deliverable and work products|
|· · Support knowledge transfer activities|
Help Desk Lead / Systems Administration – Irving, Texas
- 6-7 years of experience working as a Help Desk lead.
- 3-4 years of experience as a Systems Administrator.
- 1-2 years of experience overseeing an enterprise level Help Desk.
- 1-2 years of mentoring and training help desk personnel.
- 1-2 years’ experience solving highly complex problems.
- 1-2 years developing help desk processes.
Saicon Consultants, Inc., founded in 1998, provides Information Technology (IT) Professional Services (Project Services, Team Services, and Staff Augmentation) and solutions to Government agencies (Federal, State and Local) and Commercial clients locally and nationwide.
Ryan Mac Donald – Sr. Technical Manager